Returns + Exchanges

(RETURNS)

  • If you wish to return or exchange an item, then the items must be returned within 10 days of the receipt for all US orders & 20 days of the receipt for all International orders.

  • Refunds are available only for full-priced items.

  • Items must be returned in their original condition as purchased, all tags and labels must be attached. Makeup and spray may tan look great on you, but not so much on our products. So please take care when trying on your new garments for the first time. Once The Eden Shop has received your returned package, all returned items will be inspected before any sort of refund is issued. The Eden Shop reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way (Unless the reason for return is the item is faulty) or outside the 10 day (or 20 day for International) period.

  • You will be notified via email if your returned item is not suitable for a refund. 

  • The cost of return shipping is at the customer’s expense and is non-refundable unless the garment is faulty or the order is incorrect.

  • We recommend returning items through traceable mail, as any returned items that are not received by The Eden Shop will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. Please allow 5 business days for a refund to be processed from the date that the returned item is received by The Eden Shop.

  • You will be informed via the email address that was used to place the original order, once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. 

  • Please fill out a Form (located at the bottom of this page) before sending your order back, this is so we can understand & help you the best way possible! For any questions regarding this, please email our Customer Service team at: info@edenshopatl.com

  • Please note that the goods are your responsibility until they are returned to The Eden Shop. The Eden Shop will not issue a refund on item/s that are not received or are lost in transit. If you were shipped the wrong order or a faulty item, please fill out the Returns/Exchanges Form located at the bottom of this page. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

  • All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase.

  • Shipping is non-refundable except in cases where we may have made an error

    (Exchanges)

  • If you require a replacement size, color or alternative item/s, please let us know by filling out the Returns/Exchanges Form located at the bottom of this page.  We will do our best to assist you but please note we have an extremely fast turnover of stock and as such we can’t guarantee we will be able to fulfil your request/order.